NACHA - The Electronic Payments Association, has received reports that individuals and/or companies have received a fraudulent email that has the appearance of having been sent from NACHA and signed by a non-existent NACHA employee.
Be aware that phishing emails frequently have attachments and/or links to Web pages that host malicious code and software. Do not open attachments or follow Web links in unsolicited emails from unknown parties or from parties with whom you do not normally communicate, or that appear to be known but are suspicious or otherwise unusual.
NACHA itself does not process nor touch the ACH transactions that flow to and from organizations and financial institutions. NACHA does not send communications to individuals or organizations about individual ACH transactions that they originate or receive.
If malicious code is detected or suspected on a computer, consult with a computer security or anti-virus specialist to remove malicious code or re-install a clean image of the computer system.
Always use anti-virus software and ensure that the virus signatures are automatically updated.
Ensure that the computer operating systems and common software applications security patches are installed and current.
Be alert for different variations of fraudulent emails.
Identity theft costs US consumers and financial institutions billions of dollars each year. The crime is widespread, punishment for perpetrators extremely rare, and recovery of stolen funds even rarer. Here are ten steps you can take to avoid being a victim:
- Monitor your account activity. The easiest way to do this is via our online banking system. If you aren't currently signed up, register now!
- Consumers should also request copies of their credit report at least annually. This is another free service available via our web site.
- Consider going paperless. Most identity theft (around 70%) is accomplished in low-tech fashion, commonly by stealing the victim's personal information out of mailboxes or trash cans. You'll receive e-statements days sooner than paper statements, and you'll be doing the environment a small favor while you frustrate the bad guys.
- Invest in a shredder. Get in the habit of shredding all documents that contain personal information before you throw them out, especially pre-approved credit card offers. Retail customers are always welcome to bring documents for shredding to any of our branches as well.
- Use caution when shopping online. Look for https:// at the beginning of the site's URL (not just http://) as well as a padlock or unbroken key icon in the bottom right corner of your browser window. Consider using one credit card for all online purchases. If compromised, it’s easier to cancel one card than several.
- NEVER respond to emails purporting to be from a bank or credit card company that ask for personal information or web site user codes and passwords. North American Banking Company will never ask for personal information via our web site or email. Make it a policy never to give sensitive information to any business unless you initiated the contact.
- Use only bank ATM's. Be especially wary of portable machines that you see in delis, hotel lobbies and convenience stores, especially if you notice a cord protruding from the back that's not plugged into anything.
- Carry only what you need: Most people have their Social Security number memorized. Why carry the card in your purse or wallet? Keep it and seldom-used credit cards in a safe deposit box or secure location in your home.
- Buy and update anti-virus and anti-spyware software for your home PC. If you are disposing of an old computer, you should remove and destroy the hard drive, not just format it.
- Read the privacy policies sent to you by the companies you deal with, including North American Banking Company. While they look like junk mail, and are filled with a lot of regulatory boilerplate, they are essential for understanding what that business is doing with your personal information.